Last updated: October 2026

The Plumbing Gang (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store and share your personal information when you visit theplumbinggang.com.au, contact us, book a job or use our services. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

We only collect the information we need to quote, book and complete your plumbing work and to look after you as a customer. This may include:

  • your name, phone number, email address and property address or suburb
  • details about your plumbing problem, job notes, photos taken on site and records of the work we complete
  • booking, quote, invoice and payment status information (we do not store full card numbers on this website)
  • messages you send us by phone, SMS, email, live chat or our online forms
  • technical information when you use our website, such as your device, browser, pages visited and how you arrived at our site

How we collect it

We collect information directly from you when you call or text us, fill in a form on our website, chat with us, book a job, or speak with our plumbers. We may also receive information from service providers who help us run our business, such as our booking and job management systems, and from finance providers if you apply for finance through them.

How we use it

  • to respond to your enquiry, give you a quote and book your job
  • to send our plumbers to your property and complete the work, including the complimentary home plumbing inspection unless you opt out
  • to send booking confirmations, reminders, invoices and follow-up messages
  • to provide warranty and after-sales support
  • to improve our website, services and customer experience
  • to send you occasional updates or offers, which you can opt out of at any time
  • to meet our legal, licensing and record-keeping obligations

Finance through HomePro Credit

If you apply for finance, your application is made directly with HomePro Credit, a third-party credit provider. HomePro Credit collects and handles your information under its own privacy policy and credit reporting policy. Finance may be available subject to approval, and fees, terms and conditions apply. We may receive information from HomePro Credit about the status of your application so we can book and complete your job.

Who we share it with

We do not sell your personal information. We may share it with:

  • our staff and contractors who need it to deliver your job
  • service providers who help us run our business, such as job management, booking, CRM, SMS, email, phone, website, hosting and analytics providers
  • finance providers, if you choose to apply for finance
  • insurers, or other parties, where you ask us to provide reports or information to them
  • government bodies or regulators where we are required or authorised by law

Overseas disclosure

Some of our service providers and support staff store or access information outside Australia. Where this happens, we take reasonable steps to make sure your information is handled in line with the Australian Privacy Principles.

Cookies, analytics and advertising

Our website uses cookies and similar technologies to make the site work, understand how visitors use it and measure our advertising. This may include tools from Google (such as Google Analytics, Google Ads, Google Maps and YouTube) and review widgets that show our Google reviews. These providers may collect information about your use of our website under their own privacy policies. You can control or delete cookies through your browser settings.

Calls and recordings

Calls to our team may be recorded for training, quality and record-keeping purposes. If you would prefer your call not to be recorded, please let us know at the start of the call.

Keeping your information secure

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep information only for as long as we need it for our business and legal obligations, and then securely destroy or de-identify it.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

The Plumbing Gang
42 Hub Crescent, Heathwood QLD 4110
Phone: 1300 671 525
Email: info@theplumbinggang.com

We may update this policy from time to time. The latest version will always be available on this page.